Privacy Policy

Radiant Window Cleaning LLC ("we," "us," or "our") is committed to protecting the privacy and personal information of our customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, including our website, text messaging program, and appointment scheduling system.

By providing your personal information or opting into our communications, you agree to the terms of this Privacy Policy. Please read this policy carefully.

1. Information We Collect

We may collect the following categories of personal information:

a. Information You Provide Directly

• Full name

• Home or business address (for service scheduling)

• Phone number (including mobile number)

• Email address

• Service preferences and special instructions

• Payment information (processed securely through third-party payment processors)

b. Information Collected Automatically

• Website usage data and IP address

• Browser type and device information

• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

• To schedule and confirm window cleaning appointments

• To send appointment reminders via SMS text message and email

• To send promotional offers, discounts, and marketing communications via SMS and email (with your consent)

• To respond to your inquiries and provide customer support

• To process payments for services rendered

• To improve our services and customer experience

• To comply with applicable laws and regulations

3. SMS Text Messaging Program

We operate an SMS text messaging program to communicate with customers. The following terms apply specifically to our SMS communications:

a. Types of SMS Messages

By opting into our SMS program, you may receive:

• Appointment reminders and confirmations

• Scheduling updates or cancellation notices

• Promotional offers and special discounts for our window cleaning services

• Service completion notifications

b. How to Opt In

You may opt into our SMS program by:

• Providing your mobile phone number when scheduling a service

• Responding YES to our opt-in text message

• Submitting your phone number through our website or intake form and indicating

consent

c. Message Frequency

Message frequency varies. You may receive up to 4 messages per month, depending on scheduled appointments and active promotions.

d. Standard Rates

Message and data rates may apply. Please check with your mobile carrier for details regarding your plan.

e. How to Opt Out

You may opt out of our SMS program at any time by:

• Replying STOP to any text message you receive from us

• Contacting us directly at the contact information listed in Section 8

After opting out, you will receive one final confirmation message. No further SMS messages will be sent unless you re-enroll.

f. Help

For help regarding our SMS program, reply HELP to any message or contact us at windowsbyradiant@gmail.com.

IMPORTANT: Mobile phone numbers and SMS opt-in information will NOT be shared with third parties or affiliates for marketing or promotional purposes.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: We may share your information with trusted third-party vendors who assist us in operating our business (e.g., payment processors, scheduling software, SMS delivery platforms). These providers are contractually obligated to protect your information and may only use it to perform services on our behalf.

• Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or to protect the rights, property, or safety of our company, customers, or others.

• Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

We do not share mobile opt-in data or phone numbers with third parties for their own marketing purposes.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

6. Data Security

We implement commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you

• Correction: Request that we correct inaccurate or incomplete information

• Deletion: Request that we delete your personal information, subject to certain exceptions

• Opt-Out: Opt out of SMS communications at any time by replying STOP

• Do Not Sell: We do not sell personal information; however, you may contact us to confirm this.

To exercise any of these rights, please contact us using the information provided in Section 8.

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices,please contact us:

Radiant Window Cleaning LLC

Email: windowsbyradiant@gmail.com

Phone: (970) 215-4118

Website: radiantwindowcleaning.biz

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on our website with a revised effective date.

Your continued use of our services after any changes constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.

10. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the state in which Radiant Window Cleaning LLC is registered, without regard to its conflict of law provisions.